Main factor to decide using express company by Indonesian shipper's
Recently, APX Indonesia lauch a survey to improve APX service on the future to their customer to know what major factors to choosing a courier company by them. The results of survey showing 10 main factors as following
1. Easyness to contact Customer Services representative.
2. Friendly and Hospitality of Marketing Officer representative.
3. Providing Special Discount to Customers.
4. Providing competitive rates
5, Respobility of APX officer's on their Job.
6. Relationship between APX Officer's and customer's.
7. Realiable transit time of shipment.
8. Speed of Customer Services response.
9. Secure and security of shipment on APX hand.
10. Express Services of shipment.
We are apperiate to the all participant and support us on this survey
